Watch Dr. Ann Meulders' One Thing
Dr. Ann Meulders researches the psychology of pain-related fear. Her One Thing is the thread running through this entire module: face the fears, challenge the thoughts, and create the conditions for safety learning to happen.
Ann's research shows that avoidance keeps fear alive, and that safety learning is slow, asymmetric, and requires deliberate clinical effort. Maria is the patient who makes this concrete.
Meet Maria
Read her clinical profile before working through the module.
Maria
35-year-old drywall installer · Chronic right shoulder pain · 6 months
"I can't reach the top shelf. I can't put my arm behind my back. Even putting on my jacket kills me."
Clinical flags
Your first impressions
Before moving on, take a moment to reflect. What are your impressions of Maria? What do you think will be the most difficult thing to manage?
What she believes about her pain
Maria believes her shoulder is seriously damaged. She uses language like: "Every time I move it, I can feel it getting worse," "What if I'm doing permanent damage?" and "I don't see how this is going to get better." These are not exaggerations. To Maria, this is simply being realistic.
Her previous clinician told her there was nothing more that could be done, and she believed them. She arrives at your appointment skeptical, guarded, and a little defeated. She is also the primary income earner for her household and has two children aged 7 and 10. She won't mention this unless asked.
A moment to reflect
As you move through the rest of this module, consider what Dr Meulders' One Thing might encourage or challenge you to do differently with Maria. Does anything come to mind? Enter it here.
Your writing stays in this browser tab until you download it. It is not saved to this website—avoid entering patient-identifying information.
Understand the science
This will help you explain Maria's pain in a way that reduces fear and builds realistic hope. Select each idea to expand.
Maria says: "Every time I move my shoulder, I can feel it getting worse. It's been 6 months and nothing is healing."
What is the most important thing to understand about why her pain has persisted?
Pain is a personal, protective experience influenced by biological, psychological, and social factors. It is not a direct measure of tissue damage. With Maria’s assessment and physician clearance in mind, it is reasonable to explore whether sensitivity, fear, and avoidance are contributing to her pain and disability—while remaining alert to changes that need reassessment.
In some persistent pain presentations, altered pain sensitivity can contribute to pain and movement difficulty. It cannot be diagnosed from duration alone, and people can have more than one pain mechanism at the same time. For Maria, this is a useful working hypothesis to explore alongside ongoing assessment, not a reason to dismiss her symptoms.
Chronic pain is best understood through a biopsychosocial lens: biological factors (tissue, neurology), psychological factors (fear, beliefs, mood), and social factors (work stress, financial pressure, past clinical experiences) all contribute to the pain experience. For Maria, the psychosocial contributors (kinesiophobia, catastrophizing, and the nocebic message from her previous clinician) are highly clinically significant and must be addressed directly alongside physical rehabilitation.
The brain and nervous system are plastic: they change in response to experience. Graded, meaningful movement can be one way to build confidence and function over time. This supports realistic hope without making promises about a particular pain outcome.
Recognize the barriers
Think back to what you noticed about Maria. Each of these barriers connects directly to something in her profile. Select each to explore the clinical science behind it.
Kinesiophobia is an excessive, irrational, and debilitating fear of physical movement resulting from a belief that movement will cause harm or re-injury. It is one of the strongest predictors of chronic pain disability.
In Maria's case, a previous clinician told her to "listen to your body" and interpreted it as: stop when it hurts. She has been doing progressively less. She is especially afraid of overhead movement, reaching across her body, and lifting with her right arm.
Pain catastrophizing involves three components: magnification (overestimating severity: "something is tearing"), rumination (unable to stop thinking about pain), and helplessness (believing nothing will help, "I don't see how this is going to get better"). Maria rates as a high catastrophizer. Catastrophizing amplifies the pain experience and is associated with poorer rehabilitation outcomes, unless directly and compassionately addressed.
The nocebo effect is the negative counterpart to the placebo effect. When a trusted clinician says "you won't get better," this expectation can worsen outcomes, increasing pain, reducing function, and deterring rehabilitation. Maria's previous clinician delivered a deeply nocebic prognosis. This must be gently but confidently reframed.
Self-efficacy is a person's belief in their capacity to achieve a specific outcome through their own actions. Maria's is severely eroded. A clinician has told her nothing more can be done, she has been off work for weeks, and her shoulder still hurts despite rest. From her perspective, there is no evidence that effort produces improvement.
Low self-efficacy is one of the strongest independent predictors of poor rehabilitation outcomes. A patient who does not believe recovery is possible engages less, avoids challenge, and interprets setbacks as confirmation of hopelessness rather than a normal part of the process.
These barriers don't operate in isolation. Together, kinesiophobia, catastrophizing, nocebo expectations, and low self-efficacy feed into a documented clinical cycle. You may have encountered this model before, but it's worth seeing it in the context of Maria's presentation.
The fear-avoidance model
Vlaeyen & Linton (2012) describe two paths following an injury. Which path a patient takes depends largely on how threatening they find the experience. Maria is firmly on the left. Graded exposure is designed to shift her toward the right.
Active rehabilitation interrupts the left path by gradually reintroducing safe movement, building positive experiences, and updating the nervous system's prediction that movement equals harm.
Why avoidance is self-sustaining
A key reason the fear-avoidance cycle is so difficult to break is that avoidance is self-reinforcing by design. When Maria avoids a movement and nothing bad happens, she does not conclude the movement was safe. She concludes her avoidance protected her. The feared outcome is never tested, so the fear is never disconfirmed.
This is why verbal reassurance alone is rarely sufficient. Maria needs repeated, direct experiences of safe movement, each one serving as evidence that contradicts her prediction of harm.
Safety learning is specifically impaired in chronic pain
Dr. Ann Meulders' research shows that people with persistent pain are not just slow to lose fear: they are specifically impaired at learning which activities are safe. Fear can be acquired after a single painful episode, but safety learning requires far more experiences and takes much longer.
This has a direct clinical implication: one good session is not enough. Multiple, varied, and repeated positive movement experiences are needed to build lasting safety associations.
Communicate with care
How you talk with Maria is as important as what you prescribe. Select each principle to expand.
Many people in pain have already been doubted, dismissed, or made to feel they have to prove themselves. When you make belief explicit, you reduce the need for the patient to keep defending their experience. That changes the tone of the interaction immediately.
Once Maria feels believed, pain education and collaborative planning land better. Validation creates enough safety for new information to be heard. Without it, even good science can sound like another dismissal.
Never imply Maria's pain isn't real, or that she's exaggerating. Instead, validate the pain while gently reframing its meaning: pain can be influenced by a sensitive protective system as well as by the body and the person’s context. Honour her experience while updating her understanding.
The clinical target is not only "less pain." Ask Maria what returning to work, reaching overhead, or doing daily tasks without fear means to her. Connecting rehabilitation to personally meaningful goals: getting back to her kids without wincing when they hug her, getting back on the tools, dramatically improves engagement. Set achievable early goals, celebrate small improvements, and consistently reinforce her capacity to change.
Explain that discomfort during rehabilitation can be expected, but should be monitored in the context of the person’s presentation and agreed plan. Help Maria distinguish manageable symptoms from unexpected or concerning changes, and encourage her to report the latter. Use graded exposure principles to expand her comfort zone.
Rather than telling Maria her fears are wrong, invite her to test them directly. Frame movements as experiments: "You believe reaching this high will cause lasting harm. Let's try it together and see what actually happens."
When her prediction doesn't come true, that direct experience is far more powerful than verbal reassurance. It violates her harm expectancy through evidence she generates herself. Consider documenting her predictions and outcomes together so she builds an evidence base she can refer back to between sessions.
Design the program
You are three weeks into Maria's rehabilitation. The science is in place, the relationship is building. Now a moment of clinical decision-making.
Week 3 of rehabilitation. Maria has received pain science education and a fear hierarchy has been established. Today you ask her to reach overhead to place a light object on a shelf. She hesitates, then says: "I'm scared. What if I tear something? My last physio said I might be doing permanent damage."
What is your next move?
Knowledge check
Five questions with adaptive feedback. Each answer leads somewhere useful: specific feedback for every choice, hints after the first wrong attempt, and deeper explanation if needed. Answer correctly to master each question.
Practice with Maria
Copy the prompt below into an AI chatbot for a fictional communication rehearsal. Never include patient-identifying information or use it as a substitute for supervision or clinical judgement.
How to use this simulation
Paste the prompt below as your first message in a new AI conversation. Once you start, speak as yourself, the rehabilitation health professional. Maria is fictional and will respond based on how you communicate with her.
When you are ready to end the session and receive feedback on your performance, type: //FEEDBACK
Tips for getting the most from this simulation
Don't rush to educate. Maria needs to feel heard first. Try validating her experience in the first 2–3 exchanges before introducing any pain science concepts.
Ask open-ended questions. "What does a typical day look like for you right now?" will open up far more than "Does it hurt at rest?"
Notice when Maria softens. If she starts asking questions back or giving longer answers, that's a sign your communication is landing well.
Try different approaches. If Maria shuts down, reflect on why and try a different strategy. The //FEEDBACK report is tailored to your actual conversation, making it a genuine learning tool, not a generic debrief.
Patient take-home note
Read the first few lines together with Maria before she leaves. Then take a screenshot or print it for her to keep.
Your pain is real.
You do not have to prove it here.
You are believed.
- You have already shown strength by getting through hard days and still turning up.
- Discomfort during movement does not mean damage is happening. Your nervous system is learning that it is safe to move again, and that takes practice and time.
- Small steps toward what matters are real progress.
- You still have capacity for change, even if things feel stuck right now.
You already carry persistence, adaptability, and courage.
Care can build on those strengths.